Discusses the transition to Fire Officer. Explains how to delegate tasks and perform evaluations. Demonstrates how to hold successful team meetings.

Explains how to build, develop, motivate and empower your team.

Presents the Communication Cycle. Demonstrates good verbal communication skills. Discusses ways to improve written communication. Explains performance feedback and identifies barriers to communication.

Presents skills and characteristics for approaching conflict. Describes five styles to managing conflict. Discusses how to approach conflict with a team member. Shows how to manage conflict between peers. Presents the principles of the “Getting to ‘Yes’” strategy and how to apply them.

Discusses how to assume new incident responsibilities. Demonstrates how to maintain a level head during incidents. Explains how to make decisions based on standard operating procedures and guidelines. Presents methods for managing risk. Discusses the importance of clear communication during incid...

Explains how to use statistics as a tool to identify training needs. Describes how team fitness plays a major role in preventing firefighter injuries and fatalities. Discusses the characteristics of a safety culture and presents practices for fostering a safety culture in a team. Topics include: ...

Describes how a community profile can help identify needs. Encourages involvement in community service. Presents ways to implement public education programs. Discusses the importance of providing excellent customer service.