FO104 Managing Conflict
Fire Officer I
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22m
Presents skills and characteristics for approaching conflict. Describes five styles to managing conflict. Discusses how to approach conflict with a team member. Shows how to manage conflict between peers. Presents the principles of the “Getting to ‘Yes’” strategy and how to apply them.
Up Next in Fire Officer I
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FO105 Incident Leadership
Discusses how to assume new incident responsibilities. Demonstrates how to maintain a level head during incidents. Explains how to make decisions based on standard operating procedures and guidelines. Presents methods for managing risk. Discusses the importance of clear communication during incid...
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FO106 Team Health & Safety
Explains how to use statistics as a tool to identify training needs. Describes how team fitness plays a major role in preventing firefighter injuries and fatalities. Discusses the characteristics of a safety culture and presents practices for fostering a safety culture in a team. Topics include: ...
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FO107 Community Relations
Describes how a community profile can help identify needs. Encourages involvement in community service. Presents ways to implement public education programs. Discusses the importance of providing excellent customer service.
